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Odoo Support & Maintenance

Odoo Support Services That Will Remain with You After Your Go-Live

For Odoo systems, the go-live date means the beginning rather than the end of the process. BidecERP provides Odoo support and maintenance services in great detail to make sure that your ERP will remain functional and reliable for a long period of time and that everything will run smoothly. Our approach is not based on tickets; we are always ready to help with any issues that may arise after the go-live day.

What Is Odoo Consulting

ERP maintenance is the second step to be considered by enterprises since it will have to be sorted later on. This will lead to a lack of problem resolution, deteriorating performance of the system, and the enterprise working around the problem instead of addressing the underlying issue.

Odoo is a living system in which your organization changes, your team expands, and even the system gets updated from time to time. Therefore, without Odoo ERP support and maintenance, your perfectly integrated solution may eventually become obsolete for your business.

The BidecERP’s Odoo support services are governed by one principle: after implementing our solutions, you should see improved performance months later, not deterioration.

What We Cover​

Everything BidecERP Covers in
Your Odoo Support & Maintenance

Our Odoo maintenance services include highly specialized services in all technical, functional, and operational domains.

Bug Fixing and Problem Solving

In case an issue occurs and a specific function behaves in a non-intuitive way, we dig deep to discover and address the core cause of the problem, not a symptom. Fast problem solving with a root cause approach, supported by comprehensive SLAs and reliable 24/7 Odoo Support.

Odoo System Monitoring and Diagnostics

We constantly monitor the health of your Odoo infrastructure, Odoo server, Odoo database, Odoo error logs, and system response times and address any issues before they impact your performance.

Odoo Performance Tuning

As more and more data accumulates in your system, and as the dynamics of data use increase, the Odoo system can start slowing down. Besides that, we work continuously on optimizing database queries, server settings, and other system attributes for maximum performance.

User Support & Troubleshooting

Does your team need help with using Odoo software? Do they need workflow guidance? Or maybe they just don't know how to do something in Odoo? Our team will give quick feedback, and all answers will be given by specialists in Odoo systems.

Small Updates and Changes

Changes in the business model. Introduction of new approval workflows, introduction of new fields, introduction of new document templates, changes in user permissions, and our support team manages all these minor but essential changes that help Odoo function according to the business process.

Security and Access Management

We handle the access controls for the user, the permission levels, and security measures within the Odoo software, and make sure that only authorized personnel access the data.

Backup and Recovery Management

We manage the backup process of your Odoo software data, ensure its integrity, and provide a recovery plan so that any kind of problem does not result in data loss in case of failure.

Regulatory Changes

In case of any changes in regulations, tax laws, invoicing laws, and other compliance rules, we manage your Odoo configuration to ensure you remain compliant while performing regular business operations.

 Common Support Challenges and How
BidecERP Solves Them

Problem 1

Accumulation of unresolved issues degrades system performance.

Solution

Our Odoo Support and Maintenance services address all possible issues in advance to prevent them from affecting system performance.

Problem 2

No regular checkup of system health results in performance issues.

Solution

Our Odoo support service performs system health checks regularly to avoid any problems.

Problem 3

The vulnerability of the system exposes it to threats.

Solution

BidecERP handles security update management to ensure maximum protection of your system.

Problem 4

Huge databases affect workflows negatively without timely optimization.

Solution

BidecERP performs database optimization to ensure that your Odoo system stays fast.

Problem 5

Workflow issues occur because of new module updates and feature additions.

Solution

We help you manage module updates and feature additions successfully.

Free ERP Readiness Assessment for Odoo Support

Do you need post-implementation Odoo support and maintenance in your company? Get your system checked out today!

How BidecERP Provides your
Odoo Support & Maintenance

1

Odoo System Onboarding & Audit

Before providing any kind of support to your organization, we first audit your entire Odoo system along with your system configurations, customizations, integrations, baseline performances, and even existing issues.

2

Issue Recording and Priority Allocation

Once all the issues related to your Odoo platform are recorded and documented, our support engineers allocate a specific priority level for each issue based on its effect on your business operations.

3

Root Cause Analysis

Our support team never settles for surface-level solutions and fixes. Instead, they identify the root cause behind every issue and solve it right at its origin.

4

Testing and Fixing

The proposed changes are always tested in the development environment before being pushed to your production system.

5
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Proactive Monitoring

Between support requests, we’ll be monitoring your Odoo system regularly to spot any signs of performance issues, security concerns, or other irregularities that could affect your business.

6

Periodic Reviews & Optimization

About every few months, we’ll go through a review process with your team to make sure that there aren’t any performance issues or optimization opportunities that need to be addressed so that your Odoo system is meeting your needs.

What Happens Without it

Consequences If No Support Is
Provided for Odoo Platforms

Companies that start using Odoo systems and don’t provide proper maintenance experience the same problems as well. The following is a list of issues that can be avoided by using proper support.
Why BidecSol

Reasons Behind Hiring BidecERP for
Odoo Maintenance and Support Services

01 We Understand Your System
Once BidecERP starts offering support services in managing your Odoo system, our support team will have an upper hand in understanding the entire configuration and customization of your system. There will be no need for any extra training or special onboarding because our support team is well aware of your system before offering any service.
Instead of applying temporary solutions to solve any problems that appear to be on the surface level, we will find the real cause behind those problems and solve them.
Instead of reacting to problems and solving them, our monitoring processes will proactively solve any problems that may occur.
Our experienced support team can resolve any issues regarding the technical aspects of your Odoo system and its impact on the whole business process.
In the case of BidecERP, the support services we offer are organically integrated with our core services, offering total business history.
The more your company grows, the more will be the need for changes in the Odoo software package. We provide support that includes not only updates but also customization according to your changing business requirements.

Industries We Support

Our support team carries industry-specific knowledge across every sector we serve. When you raise an issue, the person resolving it understands how your industry operates, not just how Odoo works.

Manufacturing

Production planning, bill-of-materials management, and supply chain optimization.

Hotel Chains & Hospitality

Inventory management, POS integration, and omnichannel operations.

Education & Research

Project management, procurement workflows, and contractor coordination.

Retail & Distribution

Reservation systems, operational management, and financial tracking.

Health & Spa

Property management, leasing processes, and financial operations.

Real Estate & Facility Management

Appointment management, billing systems, and operational reporting.

Construction

Student administration, financial management, and operational workflows.

Trading & Supply Chain

Supply chain tracking, inventory management, and operational reporting.

Real-World Use Cases of BidecERP's
Odoo Support & Maintenance

24/7 Bug Fixes and Technical Assistance

BidecERP will attend to any issue promptly and ensure it does not affect your business.

You can always have an expert on hand in case of problems that may arise.

Routine Checkup of Your System

BidecERP does preventive maintenance, such as checking the server and database health.

This keeps you from experiencing any downtime and degradation of the system.

Security Fixes and Patches Application

BidecERP maintains the security of your Odoo environment by performing updates.

This will ensure that both data and access to Odoo are safe from threats.

Optimization of Odoo Speed for Huge Databases

BidecERP optimizes servers, database queries, and Odoo functionality for faster processing.

No matter how big your databases get, Odoo will remain lightning-fast.

Help in Adding More Functions to the ERP

BidecERP helps in updating modules and optimizing the features and functionalities of Odoo.

This way, your Odoo will evolve with your business while maintaining efficiency.

What Businesses Say About
BidecERP's Odoo Support

"Whereas most support teams just vanish post-go live, BidecERP was there for us to help ensure smooth operations and fix problems even before we were aware that something might need to be done. This is proactive and priceless."
James Carter
James CarterCEO, Trading Company
"The thing about BidecERP's support services is that they know our system like the back of their hand. Whenever we have any sort of issue, they immediately know what it is about without having to explain everything from the very beginning."
Sarah Mitchell
Sarah Mitchell Operations Manager, Retail Chain
"We recently faced a crisis where we needed an urgent solution to save our entire month-end closing process. BidecERP helped us fix the problem within hours. Their rapid reaction helped us get through the issue without a hitch."
Emily Watson
Emily WatsonCFO, Services Group
"BidecERP has been making sure that our Odoo platform operates even better six months post go live than on the day it went live! They have been fine-tuning our system in the background, which is just what we wanted."
David Thompson
David ThompsonManaging Director, Logistics Company

Frequently Asked Questions

01
Why should we hire an Odoo partner rather than implement Odoo ourselves?

ERP implementation requires technical expertise, process analysis, and system configuration experience. An experienced Odoo partner ensures your system is implemented correctly and aligned with your business operations.

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ERP implementation requires technical expertise, process analysis, and system configuration experience. An experienced Odoo partner ensures your system is implemented correctly and aligned with your business operations.

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Still have questions?

Our experts are ready to assist you.

01

Do we have to be a BidecERP implementation client to use your support service?

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No. The provided services cover support and maintenance of Odoo systems, which were implemented by other partners or within organizations. Every support contract starts with a full audit of the Odoo system.
02

What is the difference between Odoo support and Odoo maintenance?

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Support deals with reactive issues (troubleshooting and fixing) while maintenance is about proactive services (monitoring and optimizing the performance). We offer a bundle of services, including an Odoo ERP support & maintenance plan.
03

How fast do you react to our request for assistance?

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Our response time depends on the type of subscription you choose and the priority of the issue. If it is related to live business operations, the issue will receive top priority regardless of the selected subscription type.
04

Can you help with the customization of Odoo systems?

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Yes. Customization services offered include not only custom development and custom modules but also third-party system integration and complex configuration of non-standard Odoo environments. During the initial audit, our specialists assess the current state of your Odoo system and, therefore, can assist with anything you need.
05

What occurs after a new Odoo release?

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We track Odoo releases and advise on the best course of action for upgrading to a new version, based on your system and business considerations. The upgrade will not be treated like a regular maintenance activity but will be managed as a separate project.
06

Is there any problem supporting a highly customized Odoo system?

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No problem at all! We can provide full support for a highly customized Odoo system with third-party modules and integration. Our team will evaluate your system during the initial onboarding audit, ensuring that we are ready to support each aspect of your system.